Refund Policy

Full refund for a never-used Purchase within 7 days

Through the exact time seven days after payment, a Purchase that has never consumed any Credits can receive a full refund to the original payment method with no deduction. Slotkit checks the append-only usage history, so using a Credit and later restoring it does not make the Purchase unused again.

You will see the exact full-refund quote and must confirm it a second time. No Admin approval is required. If a Booking transaction is still settling, the Purchase is frozen until settlement; the full refund proceeds only if no Credit was consumed.

Proportional refund review through 30 days

A Purchase that is more than seven days old, or has ever consumed Credits, can be submitted for manual review through the exact time 30 days after payment. The gross refund is calculated from that Purchase’s remaining Credits as a proportion of its original amount.

Slotkit may deduct only verified, actual payment-provider cost from the original transaction that the provider will not return. The quote shows the gross amount, deduction, net amount, currency, evidence status, policy version, and revision before you confirm it. Missing reliable fee, tax, or exchange-rate evidence stays in manual review; Slotkit does not substitute a percentage estimate.

After 30 days and required exceptions

Ordinary voluntary refunds are normally unavailable after 30 days. Confirmed unauthorized payment, duplicate charge, Slotkit error, service not provided, and refunds required by law receive a full refund with no voluntary-refund deduction.

These exceptions are reviewed using available evidence. Nothing in this policy limits rights that cannot legally be limited.

Credits and entitlement

Coupon and free Credits have no refundable cash value. A successful refund revokes only the remaining Credits and entitlement from the refunded Purchase; it does not affect other Purchases or Coupons.

If a calculated net refund is zero, Slotkit does not submit a zero-value Stripe refund and does not revoke the Purchase’s Credits or entitlement.

Provider costs and disputes

Stripe may keep some original transaction costs after a refund, but Stripe does not require the Customer to pay a refund fee. Any deduction under the proportional policy is Slotkit’s disclosed contract term and must be supported by actual provider evidence.

A refund does not prevent a payment dispute. Fraud and unauthorized-payment reports follow the applicable provider and card-network process.

Booking cancellation and Credit restoration

Cancelling a confirmed Booking normally does not return its Credit. A Credit can be restored when cancellation occurs within ten minutes and neither Calendar synchronization nor delivery of the booking.created Webhook has succeeded, limited to three restorations per workspace in a rolling 24-hour period. Rescheduling an existing Booking does not consume another Credit.

Ten-year pass

Planned offer — not open for purchase yet.

One payment of USD 249 provides a ten-calendar-year service term from verified paid completion, not from the Checkout redirect. This is not a subscription or an indefinite Lifetime promise.

Each workspace receives up to 1,000 confirmed bookings per UTC calendar month. The allowance resets on the first at 00:00 UTC, with no rollover. Initial and final partial months have the full allowance, but bookings must remain within the exact paid term. February 29 expiry clamps to February 28 where needed.

Available pass allowance is used before permanent Credits. One active pass per workspace; no stacking, transfer or automatic renewal. Debt and holds still apply, and the pass does not create overdraft eligibility. Other eligible Credits remain usable when this pass is held or exhausted.

Refunding and buying again does not reset workspace usage for the same month. A replacement needs manual review: 800 prior uses leave 200, not 1,000. Its own Purchase usage history remains separate. Normal cancellation does not restore allowance; a qualifying mistaken-booking restoration returns only to its original month and source.

Through the exact time seven days after payment, a Purchase that has never funded a confirmed booking can receive a full refund to the original payment method with zero deduction and no Operator approval. You must review the quote and confirm again. Restoring usage does not erase a positive consume event; unrelated Credit-funded bookings do not count as pass use.

An ever-used pass or one older than seven days may request manual review through the exact time 30 days after payment. Gross refund, calculated in currency minor units, is floor(actual paid amount × remaining service seconds ÷ total term seconds), not remaining bookings. Only verified actual non-refundable original-payment provider cost may be deducted, capped at gross. Missing reliable fee, tax or currency-conversion evidence stays in review; no percentage estimate, booking, email, support or penalty deduction. You must confirm gross, deduction and net before approval. Zero net sends no refund and revokes no entitlement. Ordinary voluntary refunds are normally unavailable after 30 days.

A quote is valid for 15 minutes, with time value fixed at preview creation; confirmation must also meet the original refund deadline. Changed material facts require a new quote and confirmation. Confirmation freezes this pass. Processing delay does not reduce a confirmed amount. Withdrawal is available only before submission to Stripe; releasing this request’s hold restores the original term and usage without extra capacity. Other holds remain.

A verified successful Customer-confirmed Slotkit pass refund revokes only this Purchase’s pass. Other Credits, existing booking management and eligible Guest email remain unchanged. External Stripe partial refunds freeze the target pass for documented Operator reconciliation; they do not automatically shorten its term or quota.

Any further refund is capped at the actual original payment less previously settled refunds. Prior refunds are not charged again as provider cost.

Normally, service shutdown is announced at least six months ahead with verified data export. Unserved time from cessation is refunded using the actual paid value with zero deduction, separate from the 30-day voluntary window. If Stripe cannot reverse an old payment, an individually authorized remedy is required.

Fraud, duplicate billing, merchant error, service not provided and legally required refunds do not use voluntary deductions. Qualifying cases receive a full refund with zero deduction. Applicable law and payment-method rules take precedence. Provider cost deductions are Slotkit policy, not a Stripe-mandated customer refund fee.