How we propose credits should behave
These are proposals, not settled terms. They are here because a prepaid model where the rules arrive after the purchase is not a fair one.
- Credits stay valid for 24 months
- Any new purchase extends the whole remaining balance to 24 months from the most recent one, so a returning customer does not lose what they already paid for.
- A cancellation does not return the credit
- By the time a booking can be cancelled, the confirmed booking, its calendar event, its guest links, and its webhook have already been delivered.
- A booking cancelled within ten minutes does
- That covers duplicates and test bookings without opening a general refund path that a cancel-and-rebook loop could exploit.
- Running out never costs you a real booking
- Once a workspace has paid at least once, a small overdraft is allowed and settled on the next purchase. We would rather carry a balance than drop a booking a real person made.
- Bookings you already have are never held back
- Reschedule, cancellation, guest access, and webhook delivery keep working at a zero balance. Your guest should never be penalised for your balance.
- Credits belong to one workspace
- They are not transferable between workspaces. Transferable credits behave like a currency, and that is a far larger commitment than this product should make.
Still being decided
What is left after the proposals above. We would rather show these unanswered than answer them badly in a pricing table.
- What a pack costs, and how many bookings it holds
- No number has been validated against payment processing, support burden, cancellation behavior, breakage, or tax treatment. Publishing one early would be a guess wearing a price tag.
- Whether prepaid credits may legally expire
- Consumer voucher rules differ by country and some prohibit an expiry date outright. The 24-month proposal above survives only if legal review says it can.
- How the free allowance should work
- Whether a one-time grant is the right way in, how large it should be, and where the abuse boundary sits.
- How refunds, taxes, and invoices work
- Currencies, regional tax treatment, disputes, and whether unused credits survive workspace deletion or transfer.